Help centre

Add a member

Create the member, their first plan and bill in one go, and hand over their login.

Renew a membership or change the plan

Renew when a plan ends, or move a member to a different plan.

Freeze (hold) a membership

Pause a membership for travel or illness; the end date moves.

Record a payment

Take money against a member's bill and give a receipt.

Refund money, or undo a mistake

Refund for money really given back (with a credit note); Void for a payment entered by mistake.

Remind members who owe money

Reminders go out by themselves; you can also send one now.

Let members pay by UPI in the app

Members pay their bill from their UPI app; you confirm when the money arrives.

GST return and files for your accountant

The month's GST, the export files, and a monthly email to your accountant.

Enquiries, free trials and follow-ups

Keep every walk-in and call, give a trial, call back on time, and turn them into members.

Check-ins: desk tablet, phone and door devices

Members check themselves in; nobody has to type attendance.

Staff shifts, attendance and leave

A weekly roster, late and early worked out for you, and leave requests.

Monthly payroll and payslips

Work out salaries from attendance and leave, then pay by bank file.

Add staff and choose what they can do

Invite managers, receptionists and trainers, each with the right access.

Classes, timetable and bookings

Weekly classes members book in the app, with seats and waitlists.

Workout plans, starter programmes and a first plan for a member

Build or add a programme, give it to members, or draft one for a new member in a minute.

WhatsApp reminders and receipts

Fee reminders, receipts and membership notices on WhatsApp, for members who agree.

Connect a fingerprint, face or turnstile device

Check-ins from your door device, and the door asking whether a membership is live.

Your gym's public page and the directory

A page for your gym on WeTrackFit, with an enquiry form that fills your Enquiries.

Members' data: requests, consent, erasure

Answer members' requests within 30 days, record consent, keep data only as long as needed, and download your data.

Coaching notes to members

We-miss-you notes, birthday wishes and milestone cheers, sent by themselves.

Member app: signing in and forgotten passwords

How members sign in, and what to do when they forget.