These terms apply to everyone who uses WeTrackFit, the gym management software and member app run by WeTrackFit ("we", "us"). A "gym" is a gym, studio or trainer that uses WeTrackFit to run its business. A "member" is a person who uses the member app, through a gym or on their own. By creating an account or using WeTrackFit you agree to these terms and to our Privacy Policy.
Who can use WeTrackFit
- You must be 18 or older to create an account yourself. A gym may enrol a member under 18 only with a parent's or guardian's consent recorded in the app.
- You must give true details and keep your password private. You are responsible for what is done with your account.
For gyms
- WeTrackFit helps you manage members, attendance, plans, bills, payments, staff and the member app. Features depend on your plan. We may improve or change features, but we will not remove a core feature during a period you have already paid for.
- You are responsible for the people you give access to (owners, staff and trainers).
- You must be allowed to use the member data you enter, and you must tell your members how it is used. For your members' data you decide what is collected and why (you are the Data Fiduciary under India's Digital Personal Data Protection Act). We process it only on your instructions to provide the service (we are your Data Processor), keep it confidential and secure, and help you answer your members' requests.
- The bills you give your members are your own. If you charge GST on them, you are responsible for your GSTIN and your tax filings.
- Payments between a member and a gym are between them. WeTrackFit does not collect or hold that money and is not responsible for a gym's fees, refunds or services.
For members
- If you use WeTrackFit through your gym, your gym controls your record. Ask your gym first about your plan, fees or data.
- If you use WeTrackFit on your own, the member app is free. You can keep up to two of your own workout plans and two diet plans.
- You can link your account to a gym by scanning the gym's QR code, and leave the gym at any time. While you are linked, the gym's coaches can see your tracking.
Health and safety
WeTrackFit is a tracking tool. Workout plans, diet plans, calorie and nutrition figures, targets and reminders are general information, not medical advice, and food values are estimates. Check with a doctor before you start a new exercise or diet plan, especially if you have a health condition, are pregnant or are under 18. Stop and get help if you feel pain, dizziness or shortness of breath. Plans written by a gym or trainer are their responsibility.
Free trial for gyms
New gyms get a 14-day free trial on the Basic plan. No payment is taken to start it. You can see every plan during the trial and choose the one you want to pay for; the plan you pay for switches on as soon as the payment is confirmed. At the end of the trial you pay for a plan to keep using the service; otherwise your account becomes view-only.
Fees and payment for gyms
- Plans are billed monthly or yearly in advance, in Indian rupees, at the price shown on our website and in your account. GST is added only if we are registered for GST, and then it is shown on the bill.
- Each plan includes a number of tracked members: members whose diet, workouts, measurements and progress are on in WeTrackFit. If you track more than your plan includes, each extra tracked member is charged at the price shown in your account for each month, on your next bill, counted as the most members you tracked at one time since your last bill. You choose which members are tracked; after a change, that member's tracking can be changed again after 24 hours. Turning tracking off hides that member's tracking data; it does not delete it.
- You pay by UPI or bank transfer to the details shown in your account, or online where that is offered. We confirm the payment and send you a receipt.
- If a bill is not paid on time, your account may become view-only and, after a longer delay, suspended. Your data is not deleted because of a late payment.
- Cancellations and refunds follow our Refund and Cancellation Policy.
Your data
- The data you enter belongs to you, or to your gym for the records it keeps. We use it only to provide the service, as described in our Privacy Policy.
- Gym owners can download all of the gym's data at any time from Settings. Members can download their own data from Profile.
- To close an account, use "Delete your account" in the app or write to wetrackfit@gmail.com. We delete the data within 30 days, except records the law requires us to keep (for example tax invoices).
Acceptable use
Do not use WeTrackFit to break the law, to send spam, to harass anyone, to access another gym's or person's data, to upload content you have no right to share, to attack or overload the service, or to copy, reverse-engineer or resell the software.
Our software and name
WeTrackFit, its software, design and logo belong to WeTrackFit. While your account is active you have a personal, non-transferable right to use it. We may use feedback you send us to improve the service.
Availability and support
We work to keep the service available and to fix problems quickly, but we cannot promise it will never be interrupted, for example during maintenance. Contact us at wetrackfit@gmail.com.
Liability
To the extent the law allows, the service is provided "as is"; our total liability for any claim is limited to the fees you paid us in the three months before the claim (or ₹1,000 if you paid us nothing); and we are not liable for indirect losses such as lost profit or lost business. Nothing in these terms limits a liability that the law does not allow to be limited.
Ending the service
You can stop using WeTrackFit at any time. We may suspend or close an account that breaks these terms or does not pay, after telling you where we reasonably can.
Changes to these terms
We may update these terms. We will tell you about important changes in the app or by email before they take effect. Continuing to use the service means you accept the updated terms.
Complaints
If you have a complaint, write to our Grievance Officer at wetrackfit@gmail.com. We acknowledge every complaint within 48 hours and resolve it within one month.
Law and disputes
These terms are governed by the laws of India. Any dispute will be handled by the courts at the place of our office in India.
Contact
WeTrackFit. Email: wetrackfit@gmail.com.