WeTrackFit
This policy explains how cancellations and refunds work for WeTrackFit subscriptions that gyms buy from WeTrackFit. The member app is free for members. A payment a member makes to their gym is refunded by the gym, under the gym's own policy.
WeTrackFit is online software, so there is nothing to ship. Your account is ready as soon as you sign up, and a paid plan is active as soon as your payment is confirmed: at once for online payments, and usually within one working day for UPI or bank transfer.
Every new gym starts with a 14-day free trial. No payment is taken during the trial, so there is nothing to refund if you decide not to continue.
Gym owners can cancel from Subscription / Bills, "Cancel subscription", or by writing to wetrackfit@gmail.com. Cancelling stops the next bill. Your plan stays active until the end of the period you have paid for, and you can download your data at any time.
A monthly payment covers the month it is paid for. It is not refunded once that month has started, but you will not be charged for the next month after you cancel.
If you cancel within 14 days of paying for a yearly plan, we refund the full amount. After 14 days the yearly payment is not refunded, and your plan stays active until the end of the paid year.
If you paid twice for the same bill, paid the wrong amount, or were charged after you cancelled, we refund the extra amount in full.
If WeTrackFit was unavailable for more than 3 days in a row because of a problem on our side, we credit or refund the affected days on request.
Write to wetrackfit@gmail.com with your gym name and the payment details. We reply within 5 working days. Approved refunds are paid back to the account or card the payment came from, usually within 7 to 10 working days.