Refund money, or undo a mistake
Refund for money really given back (with a credit note); Void for a payment entered by mistake.
- Open the payment (Invoices & Payments, then the receipt).
- Money given back: Refund. Enter the amount, how you paid it back and why. A numbered credit note is made for the bill, and its GST comes off this month's return.
- Entered by mistake, or a cheque bounced: Void payment, with the reason. The bill is owing again.
Only a manager or the owner can refund or void.
A payment with a refund can't be voided: it was real money.
Still stuck? All help, or raise a ticket from the app (Support Tickets).