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Member app: signing in and forgotten passwords

How members sign in, and what to do when they forget.

  1. Members sign in with their member number (on the slip) and password, or their email.
  2. After that, on their phone: Profile, Sign in with fingerprint or face, Set up on this phone. Next time: Sign in with fingerprint or face on the sign-in page.
  3. Forgot password: on the sign-in page, Forgot password (a code to their phone or email), or reset it at the desk on their page.
  4. Install the app from the browser menu (Add to Home screen) for the full-screen app.

Also useful

Still stuck? All help, or raise a ticket from the app (Support Tickets).

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Member app: signing in and forgotten passwords · WeTrackFit help